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General Questions
General Questions and Answers
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| Q. |
What is LLWebWare? |
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| A. |
LLWebWare is a suite of Internet applications designed specifically for libraries. |
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| Q. |
Do I have to install anything on my computer(s) to run these services? |
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No, all our applications run over the Internet. There is nothing to install, upgrade or maintain. All you need is an Internet browser. |
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| Q. |
How do I sign up for your services? |
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You can sign up for a free 30-day trial of all our services by clicking here. |
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| Q. |
What browser should I use? |
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Our services will work on any modern browser. |
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| Q. |
I forgot my username and/or password. What should I do? |
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If you know your username, click here
to go to the login page.
Use the password lookup link to have your password e-mailed to you..
If you do not know your username,
send us an e-mail at
info@libraryline.com
from the e-mail address you use for our services.
We will then reply to you with your password information.
If you are the administrator of your LLWebWare services and forgot your password,
please call us at 877-225-0100. |
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| Q. |
Are there times or days when I won't be able to log in? |
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Occasionally it is necessary to make changes to our software or perform
maintenance duties. We normally perform these tasks during off-peak hours to minimize any inconvenience to our customers.
If you try to use our services during such a period,
you will see a message indicating that maintenance is being performed and when the site will be available again.
Please note that some part of the Internet is always broken somewhere.
LibraryLine has little control over this. If your internet
access is not working, you won't be able to use our services. |
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| Q. |
Do you sell information to other companies? |
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No we do not. For more information on this subject see our
Privacy Policy. |
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| Q. |
Do you have advertising on your site? |
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We have no outside advertisers of any kind.
We only promote our own LLWebWare services. |
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| Q. |
How can I contact you if I have a problem? |
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Call (877) 225-0100 or e-mail us at
info@libraryline.com |
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| Q. |
How can I try your services? |
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| A. |
You can get a free 30-day trial period of all of our services.
Click here to get started.
If the registration form indicates that your school has already signed up,
e-mail us at info@libraryline.com and we will
be glad to help you. |
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| Q. |
I just registered and I think I am signed up, but I don't have a password or user name. |
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You should receive an e-mail shortly with your password and username.
If you do not receive this e-mail, call us at (877) 225-0100 or
e-mail us at info@libraryline.com and we will be glad to help you. |
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| Q. |
If my subscription has expired and I decide later to purchase the service,
will all the data I entered be lost? |
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No, if you activate a service which has expired all your data will remain intact. |
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| Q. |
Once I have LLWebWare services, how do I set up my library? |
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In order to set up your library,
you must enter each user's information in the forms provided
and then assign each person to a group, i.e. administrator, patron, technician, etc.
That is the minimum set up needed to get started using the services. |
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| Q. |
I have a lot of users to enter. Is there a fast way to do this? |
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Yes. Send us a file in either Excel, comma delimited or tab delimited format,
with the following information for each user:
- First Name
- Last Name
- Login Name (or a scheme for one, such as first initial, last name)
- E-mail Address
- Password (or we can give everyone the same password which can be changed upon log in, or we can generate a random password)
E-mail the above information to
data@libraryline.com
Call us at (877) 225-0100
if you have any questions, or to inquire about other file format options. |
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| Q. |
Do you have a version of your services
that we can install on our own system instead of using the web? |
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A traditional software version has been planned
but as of now there is no release date for this product. |
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| Q. |
I am applying for E-Rate approval for your services.
What is your SPIN number? |
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Our SPIN number is 143004355.
You can e-mail us at info@libraryline.com
for a price quotation for your application or call (877) 225-0100. |
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| Q. |
Do you have paper manuals I can distribute to my staff? |
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We do, however, provide free customer/technical support to all of our customers and would be happy to go over all of our features with you (via phone or e-mail). Users can call as at 877-225-0100 or send an e-mail to info@k12usa.com if they should have any questions. In addition to this Q& A section we also offer online demos of our products. They can be found at //www.libraryline.com/demos.asp There is also a help section located within each application. |
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| Q. |
Approximately how often are major software updates offered for purchase? |
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LibraryLine Internet applications, and LibraryDoor filtering service are both subscription based services. All upgrades are automatically included for the life of the subscription. |
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| Q. |
What type of tech support is offered for your products? Does it require an extra fee? Is there an annual maintenance fee? What is the projected annual cost increase for maintenance? |
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There is no additional maintenance fee and we offer free unlimited technical support for the life of your subscription. |
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| Q. |
What are the hours for tech support? |
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9am - 5pm EST but if you call us after hours or on weekends, there is almost always someone here to help you. |
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| Q. |
How many simultaneous users do your services support? |
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As many as your internet connection will allow. |
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| Q. |
What browsers are compatible with your services? |
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Our services were designed for optimal use with Microsoft Internet explorer, but they have been tested with the following browsers:
Netscape 6.2 or higher (PC/Mac)
Firefox 0.8 or higher (PC/Mac)
Mozilla 1.7 or higher (PC/Mac)
Camino 0.8 or higher (Mac)
Safari 1.0 or higher (Mac)
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| Q. |
Can I put a link to your site on my homepage so I can just click on it to login? |
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You certainly can. Go to //www.libraryline.com/linktous.asp for the html code to create an icon and link on your library's homepage. |
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| Q. |
How does TrakMail's weighted phrase fitering work? |
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Weighted Word and Phrase Filtering works by looking at all the text that appears
in
an E-mail, then giving combinations of words and phrases described in the
Rules a positive or negative weight value.
• Phrases associated with good subjects will have negative values.
• phrases associated with bad subjects will have positive values.
The values are added together to
give the E-mail a total weight.
If the total weight equals or exceeds the Weight Threshold set for a
Group, then the E-mail is flagged for moderation.
There are four ways you can match words. Using the word can as an
example:
1. Exact Match - This will only match the word can by itself.
2. Contains - This will match can, candy,
scandal, or pecan.
3. Begins With - This will match can or candy.
4. Ends With - This will match can or pecan.
You can match phrases in the same way. Using the phrase net cam as an
example:
1. Exact Match - This will only match the phrase net cam by
itself.
2. Contains - This will match net cam, net camera,
internet camera, or internet cam.
3. Begins With - This will match net cam or net camera.
4. Ends With - This will match net cam or internet cam.
You can also make rules based on the existence of more than one word or
phrase in an E-mail.
For instance, you can give an E-mail one weight value if it just
contains the word breast,
but give it a different weight value if it contains breast and
chicken.
Making
these kinds of rules helps eliminate false flagging that may occur for words
that have more than one meaning |
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