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Troubleshooting Questions
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Troubleshooting Questions and Answers
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Q. |
When I try to login I get a message saying I need to have cookies enabled.
What do I have to do? |
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A. |
That depends on what browser you are using. Find your browser below
and follow the step-by-step instructions:
Internet Explorer 7
- Click Tools menu
- Click Internet Options
- Click the Privacy tab
- Click the Sites button
- In the Address of website box, enter our web site address: libraryline.com
- Click the Allow button
- Click Ok, then Ok again to close the Internet Options box and save your settings
Internet Explorer 6
- Click Tools menu
- Click Internet Options
- Click the Privacy tab
- In the Web Sites section at the bottom, click the Edit button
- Enter our web site address, libraryline.com, into the Address of Web Site form
- Click the Allow button
- Click Okay, then Okay to close the control panel and save your settings
Internet Explorer 5
- Click Tools menu
- Click Internet Options
- Click Security tab (top left)
- Click Default Level
- Click OK
Internet Explorer 4
- Click View menu
- Click Internet Options
- Click Advanced tab (top right)
- Click Always accept cookies
- Click OK
FireFox in Windows
- Click Tools menu
- Click Options
- Click Privacy
- In the Cookies section, click the Exceptions button
- In the Address of website box enter our web site address: libraryline.com
- Click the Allow button
- Click Close
- Click OK
FireFox on OS X
- Click FireFox menu
- Click Preferences
- Click Privacy
- In the Cookies section, check the box to Accept cookies from sites
- Click Exceptions button
- In the Address of website box enter our web site address: libraryline.com
- Click the Allow button
- Close the Exceptions – Cookies box
- Close the Preferences box
Safari on OS X
- Click Safari menu
- Click Preferences
- Click Privacy
- Click Security
- In the Accept Cookies section, make sure it is set to Always or Only from sites you navigate to
- Close the Preferences box
Internet Explorer 5.2 on OS X
- Click Explorer
- Click Preferences
- Expand Receiving Files
- Click Cookies
- Click Accept All
- Close the Preferences box
Netscape Navigator 7 or Mozilla
- Click Edit menu
- Click Preferences
- Click Privacy and Security
- Click Cookies
- Click Enable all cookies
- Click OK
Netscape Navigator 4 or 6
- Click Edit menu
- Click Preferences
- Click Advanced
- Click Accept all cookies
- Click OK
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Q. |
I have had a bookmark to get to LLTroubleTrakker for a long time,
now it doesn't seem to work anymore. |
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A. |
If you are using //www.libraryline.com/trakker
change it to //www.libraryline.com/login |
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Q. |
Why do I have a scroll bar at the bottom of my screen?
Can I get rid of this? |
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A. |
Typically a scroll bar appears when you are using a lower screen resolution.
If you use a screen resolution of 800 x 600 or higher, you should not experience this problem. |
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Q. |
Our library is listed twice on your site, it's confusing,
how do we get rid of it? |
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A. |
Usually this means more than one person from your district signed up for
LibraryLine services. Call us at (877) 225-0100 or
e-mail us at info@libraryline.com and we will fix the problem. |
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Q. |
When I first logged into your service, I checked the box "remember my password". For security reasons I would now prefer that your system does not remember my password but even though I have unchecked the box it still fills in my password. |
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A. |
This is a setting in IE that you can change to solve this problem. Go to Tools > Internet Options > Auto Complete Settings. From there you can specify what types of information IE will remember including forms and passwords. There is also a button to clear the current passwords.
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Q. |
I have been instructed by technical support to clear my browser's cache. How do I do this? |
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A. |
If you are using Internet Explorer, go to Tools > Internet Options > On the General tab, under Temporary Internet Files, click the Delete Files button. |
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