HELP

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HELP?

Contents:

Welcome To Help

How to use help.

Using WebMail

How can I check my message for spelling errors?

How do I create a new folder?

How do I move an email to a different folder?

How do I use POP3?

How do I view my emails?

How do insert an address in my message?

What are To, CC, and BCC?

What does Reply-All do?

What is Sent Items?

What is Subject?

What is the Inbox?

What is the Trash Can?

Address Book

Can I import addresses into my address book from another application?

Entering a company name into your address book

How do I add a New Contact to the Address Book?

How do I add an e-mail group to my Address Book?

How do I delete a contact or group?

How do I edit a contact or group?

How do I save an address?

How do I search my Address Book?

What is the difference between Public and Personal Address Books?

Announcements

How do I create district announcements?

Compose Message

How do I attach a file to my message?

How do I compose an email?

How do I forward a message?

How do I reply to a message someone has sent me?

Customize

Can I customize ticket numbers?

Can I upload my organization's logo?

How can I be notified when I have new mail?

How can I change my display colors?

How can I customize my display colors?

How can I customize my K12WebMail?

How can I customize SchoolBits?

How can I save a copy of the emails I send?

How do I change my Trouble Trakker display?

How do I change my WorkTrakker display?

How do I create a signature?

How do I customize a work report?

How do I restore display to the default settings?

How do I set WebMailPRO to start in my inbox?

Setting Up Your Domain Name

Turn on / off mail logging

What is Customize Trouble Trakker?

What is Customize Work Trakker?

Customize Report

How do I add a new problem type?

How do I add common problems?

How do I delete a problem type?

How do I edit a problem type?

How do I edit or delete common problems?

What is Customize Trouble Report?

File Sharing & Storage

How do I retrieve/view files from a shared folder?

How do I share files?

How do I store my files?

Filtering

How does weighted phrase filtering work?

Language Filter

How do I add a word to the Language Filter?

How do I remove a word from the language filter?

What is a Language Filter?

Login Central

How do I log in to your services?

How do I log out?

How do I select an application?

Mail Logger

How do I use the Mail Logger?

Manage Buildings

How do I create a building?

How do I edit a building?

What is Manage Buildings?

Manage Groups

How do I add/remove a moderator?

How do I add/remove users from a group?

How do I create a new group?

How do I delete a group?

How do I edit a group's permissions?

How do I hide a group?

What is a Moderator?

Manage Organization

Can I edit my organization's contact information?

How do I view my account information?

What is Manage Organization?

Manage Technicians

How do I assign a problems to a technician?

How do I auto assign tickets to a technician?

How do I reassign a problem to a technician?

What is Manage Technicians?

Manage Users

How do I bulk import users from other sources?

How do I create a user?

How do I edit a user's account?

How do I import users from your other services?

How do I see which users are in which groups?

How do I stop users from getting e-mail notifications?

What is Manage Users?

Miscellaneous

How can I see if a message I sent was read or not?

How do I change my password?

How do I enter a lot of users at once?

How do I hide the Getting Started screen?

How do I make a suggestion?

How do I search my email?

What is Jump to Other Services?

What is the Memo link for?

Report Tools

How can I view overall performance?

Reports

How do I see the status of tickets?

How do I use the Custom Reports?

What does View Other Reports allow me to do?

Sending e-mails to a group

Sending e-mails to multiple recipients

Setup Tools

What is Customize Trouble Report?

What is Customize Trouble Trakker?

What is Manage Buildings?

What is Manage Groups?

What is Manage Users?

What is Setup Tools?

Technician Tasks

What is Technician Tasks?

Troubleshooting

Getting rid of the scroll bar

MailCheck audio/visual notification error

When I log in there are no services available

Why do I get reminders for overdue tickets?

Why is my service slow?

Write Work Report button is missing from reports!

What happens if I delete a technician?

What happens if I delete a technician?

Work Tickets

How do I delete a trouble ticket?

How do I reopen a ticket that was closed?

How do I report a problem?

How do I see the work reports I have written?

How do I see work reports assigned to me?

How do I write a work report?